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Everything you need to learn, troubleshoot, and get more value from your semantic layer platform.

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Quick links

Additional resources

  • Universal Semantic Layer

    One universal semantic layer for accurate metrics and lower compute.

    Explore the semantic layer

  • AtScale webinars

    On-demand webinars on AI, analytics, governance, and semantic layer strategy.

    Watch the webinars

  • AtScale Guides

    Guides to AtScale's products and solutions, and how they work.

    Browse the guides

  • White papers and reports

    Research on semantic layers, AI, and modern analytics.

    Read the research

Service levels

Growth Standard Enterprise
Support
Support access 9 to 5 Monday through Friday, local business hours 9 to 5 Monday through Friday, local business hours 24x7 for Severity 1 (production down)
Response times
Severity 1 ≤ 8 business hours ≤ 4 business hours ≤ 1 business hour
Severity 2 ≤ 8 business hours ≤ 8 business hours ≤ 4 business hours
Severity 3 Next business day Next business day ≤ 8 business hours
Severity 4 Next business day Next business day Next business day
Services
Software updates Included Included Included
Upgrade services* Not included Included Included
Health check services* Not included Not included Included

* What these services cover is set out in the AtScale Technical Services customer guide.