Policies & Guides

AtScale Product Lifecycle Support Policy v7

Revision HistoryRevisionDateChanges1.06/19/2019Original release2.012/14/2020Clarification of Short-term, Long-term, and End-of-life Support windows3.03/31/2022Integration of patch ...

How to Upload a Technical Support Bundle to AtScale

If you need to upload a technical support bundle or other files to AtScale Support for analysis, navigate to the Support Upload Site and click Sign In: You will be prompted to ent...

AtScale Technical Services - Customer Guide

April 2025 This guide details how AtScale’s Technical Services team supports customers.  It is reviewed regularly and can be expected to change over time.     Introduction and We...

Containerized AtScale Support Statement

Overall Support Position AtScale’s container technology is modeled for Kubernetes orchestration and installation is designed for Helm Chart deployment. Containerized AtScale is pro...

How to Access AtScale Documentation

  The AtScale documentation site grants access to approved users based on their name and email. You can access our product documentation directly by selecting Allow through a one-t...