Policies & Guides

How to Upload a Technical Support Bundle to AtScale

If you need to upload a technical support bundle or other files to AtScale Support for analysis, navigate to the Support Upload Site and click Sign In: You will be prompted to ent...

AtScale Technical Services - Customer Guide

March 2025 This guide details how AtScale’s Technical Services team supports customers.  It is reviewed regularly and can be expected to change over time.     Introduction and We...

AtScale Product Lifecycle Support Policy

This policy is intended to assist customers with planning their AtScale software deployment and lifecycle management. Revision History This policy document is reviewed regularly an...

Containerized AtScale Support Statement

Overall Support Position AtScale’s container technology is modeled for Kubernetes orchestration and installation is designed for Helm Chart deployment. Containerized AtScale is pro...

How to Access AtScale Documentation

  The AtScale documentation site grants access to approved users based on their name and email. You can access our product documentation directly by selecting Allow through a one-t...